Privacy Policy

Data Protection Commitment

This Privacy Policy ("Policy") describes how rajaph ("we," "us," "our," "Company") collects, uses, discloses, stores, and protects personal information obtained from users ("you," "your," "Player") of our online gaming platform located at https://rajaph.cam and associated mobile applications (collectively, the "Service"). rajaph is committed to protecting the privacy and security of personal data belonging to Filipino players in accordance with the Data Privacy Act of 2012 (Republic Act No. 10173), its Implementing Rules and Regulations, and all applicable Philippine data protection laws. By accessing or using rajaph services, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, processing, and use of your personal information as described herein.

1. Information We Collect

rajaph collects various categories of personal information necessary to provide gaming services, comply with legal obligations, and enhance user experience. The personal data we collect falls into the following categories:

1.1 Account Registration Information

When you create a rajaph account, we collect personal identification information including your full legal name as it appears on government-issued identification, date of birth, gender, residential address within the Philippines, email address, and Philippine mobile phone number. This information is essential for account creation, identity verification, age verification to ensure compliance with the 21+ requirement under PAGCOR regulations, and communication regarding your account and our services.

1.2 Identity Verification Documents (KYC)

To comply with Philippine anti-money laundering laws and PAGCOR Know Your Customer requirements, rajaph collects copies of government-issued identification documents such as Philippine passport, driver's license, Unified Multi-Purpose ID, Social Security System (SSS) ID, or other valid identification bearing your photograph and signature. We may also collect proof of address documents including utility bills, bank statements, or government correspondence showing your residential address in the Philippines. Additionally, we collect proof of payment method ownership such as screenshots or photos of e-wallet accounts (GCash, PayMaya) or bank account statements to verify that payment methods used on rajaph belong to you.

1.3 Financial and Transaction Information

rajaph collects and maintains records of all financial transactions conducted through your account, including deposit amounts, withdrawal requests, payment method details (excluding full credit card numbers or complete bank account numbers), transaction timestamps, and currency used. We track your gaming activity including games played, wagers placed, game outcomes, bonuses claimed, and account balance movements. This financial data is essential for transaction processing, dispute resolution, regulatory compliance, fraud prevention, and financial reporting obligations.

1.4 Technical and Usage Information

When you access rajaph, we automatically collect technical information including your IP address and geographic location, device information (device type, operating system, browser type and version), login timestamps and session duration, pages viewed and features accessed, gameplay patterns and preferences, and clickstream data showing how you navigate through the rajaph platform. This technical data helps us optimize platform performance, detect fraudulent activity or unauthorized access, personalize user experience, and analyze usage patterns to improve our services.

1.5 Communication Records

rajaph maintains records of all communications between you and our customer support team, including live chat transcripts, email correspondence, phone call recordings (when legally permitted and with your consent), and any other communications you initiate with rajaph. These records are retained for quality assurance, dispute resolution, and to ensure consistent service delivery to Filipino players.

1.6 Marketing Preferences

We collect information regarding your marketing and communication preferences, including whether you wish to receive promotional emails, SMS messages about bonuses and special offers, push notifications on mobile devices, and other marketing materials. You may update these preferences at any time through your account settings or by contacting customer support.

2. How We Use Your Information

rajaph processes personal information collected from Filipino players for the following legitimate purposes:

2.1 Account Management and Service Delivery

We use your personal information to create and maintain your rajaph account, authenticate your identity during login, process deposits and withdrawals, provide access to games and gaming services, maintain accurate account balances and transaction histories, and deliver customer support services. This processing is necessary for the performance of our contract with you to provide online gaming entertainment.

2.2 Legal and Regulatory Compliance

rajaph processes personal data to comply with legal obligations imposed by Philippine law, PAGCOR regulations, and anti-money laundering requirements. We verify that players meet the minimum age requirement of 21 years, conduct identity verification and KYC checks, maintain records required by gaming regulators, report suspicious transactions to appropriate authorities, and cooperate with law enforcement investigations when legally required. This processing is necessary to fulfill our legal obligations as a licensed gaming operator in the Philippines.

2.3 Security and Fraud Prevention

We analyze usage patterns and technical data to detect and prevent fraudulent activity, unauthorized account access, money laundering attempts, bonus abuse and multi-accounting violations, and other security threats. We implement risk assessment protocols to protect both rajaph and our Filipino players from financial crime. This processing is necessary for our legitimate interests in maintaining platform security and protecting users from fraud.

2.4 Service Improvement and Personalization

rajaph uses aggregated and anonymized data to analyze user behavior and preferences, optimize platform performance and user interface design, develop new features and gaming products, personalize game recommendations based on your playing history, and improve overall service quality. This processing serves our legitimate interest in enhancing user experience and maintaining competitive services for Filipino players.

2.5 Marketing and Communications

With your consent, we use your contact information to send promotional offers, bonus notifications, information about new games and features, newsletters and platform updates, and other marketing communications. You may withdraw consent and unsubscribe from marketing communications at any time without affecting your ability to use rajaph gaming services.

2.6 Responsible Gaming

We process certain behavioral data to identify potential problem gambling indicators, implement responsible gaming tools and limits that you set, enforce self-exclusion requests, and provide access to gambling addiction support resources. This processing serves our legitimate interest in promoting responsible gaming and protecting vulnerable players from gambling-related harm.

3. Legal Basis for Processing

Under the Philippine Data Privacy Act of 2012, rajaph processes personal data based on the following legal grounds:

• Consent: You have provided explicit consent for specific processing activities, particularly for marketing communications and optional data processing.
• Contractual Necessity: Processing is necessary to fulfill our contractual obligations to provide gaming services to you.
• Legal Obligation: Processing is required to comply with Philippine laws, PAGCOR regulations, anti-money laundering requirements, and other legal obligations.
• Legitimate Interests: Processing serves legitimate business interests such as fraud prevention, security enhancement, service improvement, and operational efficiency, provided such interests are not overridden by your fundamental rights and freedoms.

4. Information Sharing and Disclosure

rajaph does not sell, rent, or trade your personal information to third parties for their marketing purposes. However, we may share your personal data in the following limited circumstances:

4.1 Service Providers and Business Partners

We engage trusted third-party service providers to support rajaph operations, including payment processors handling GCash, PayMaya, and bank transfers, game providers supplying casino games and slots, identity verification services conducting KYC checks, cloud hosting providers storing data securely, customer support platforms, and marketing service providers (only if you've consented to marketing). All service providers are contractually bound to protect your personal information and may only use it for the specific purposes for which rajaph engages them.

4.2 Regulatory and Legal Authorities

rajaph may disclose personal information to Philippine regulatory authorities including PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission, law enforcement agencies, courts, and other government bodies when required by law, in response to valid legal process (subpoena, court order, search warrant), or when necessary to comply with regulatory reporting obligations. We will disclose only the minimum information necessary to satisfy legal requirements.

4.3 Business Transfers

In the event of a merger, acquisition, corporate restructuring, or sale of all or substantially all rajaph assets, personal information may be transferred to the acquiring entity, provided that the recipient agrees to protect your personal data in accordance with this Privacy Policy and applicable Philippine law.

4.4 Protection of Rights and Safety

We may disclose personal information when we believe in good faith that such disclosure is necessary to protect rajaph's legal rights, enforce our Terms and Conditions, investigate fraud or security breaches, protect the safety of Filipino players or the general public, or respond to emergency situations threatening life or property.

5. Data Security Measures

rajaph implements comprehensive technical and organizational security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. Our security infrastructure includes:

• Encryption: All data transmitted between your device and rajaph servers is protected by industry-standard SSL/TLS encryption. Sensitive personal data and financial information are encrypted at rest using AES-256 encryption.
• Access Controls: Personal data is accessible only to authorized rajaph personnel who require access to perform their job functions. All employees with data access undergo background checks and sign confidentiality agreements.
• Network Security: Firewalls, intrusion detection systems, and regular security audits protect rajaph infrastructure from external threats and unauthorized access attempts.
• Monitoring: We continuously monitor systems for suspicious activity, potential security breaches, and unauthorized access attempts.
• Incident Response: rajaph maintains a data breach response plan to ensure rapid detection, containment, and notification in the event of a security incident affecting personal data.

While we implement robust security measures, no internet-based service can guarantee absolute security. You are responsible for maintaining the confidentiality of your account credentials and should immediately notify rajaph if you suspect unauthorized access to your account.

6. Data Retention

rajaph retains personal information for as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce agreements. Specific retention periods include:

• Account Information: Retained for the duration of your account's active status and for a minimum of five (5) years following account closure to comply with PAGCOR record-keeping requirements and potential legal claims.
• Transaction Records: Retained for a minimum of five (5) years as required by Philippine anti-money laundering laws and tax regulations.
• KYC Documents: Retained for a minimum of five (5) years following account closure in compliance with regulatory requirements.
• Communication Records: Retained for two (2) years for quality assurance and dispute resolution purposes.
• Marketing Data: Retained until you withdraw consent or request deletion, subject to legal requirements.

Following expiration of applicable retention periods, personal data is securely deleted or anonymized such that it can no longer be associated with you as an individual.

7. Your Rights Under Philippine Law

Under the Data Privacy Act of 2012, Filipino players have the following rights regarding their personal information held by rajaph:

7.1 Right to Access

You have the right to request confirmation of whether rajaph processes your personal data and to obtain access to such data. You may request a copy of your personal information in a structured, commonly used, and machine-readable format.

7.2 Right to Rectification

You have the right to request correction of inaccurate or incomplete personal information. You may update most account information directly through your rajaph account settings.

7.3 Right to Erasure

You may request deletion of your personal data under certain circumstances, including when the data is no longer necessary for the purposes for which it was collected, when you withdraw consent (for processing based on consent), or when processing is unlawful. This right is subject to legal exceptions, including rajaph's obligation to retain certain records for regulatory compliance.

7.4 Right to Object

You have the right to object to processing of your personal data for direct marketing purposes at any time. You may also object to processing based on legitimate interests by demonstrating compelling grounds relating to your particular situation.

7.5 Right to Data Portability

You have the right to receive personal data you provided to rajaph in a structured, commonly used, and machine-readable format and to transmit such data to another controller where technically feasible.

7.6 Right to Withdraw Consent

Where processing is based on your consent, you have the right to withdraw such consent at any time without affecting the lawfulness of processing conducted prior to withdrawal.

To exercise any of these rights, please contact rajaph customer support via live chat or email at [email protected]. We will respond to your request within thirty (30) days as required by Philippine law. We may require verification of your identity before processing requests to protect your personal information from unauthorized access.

8. Cookies and Tracking Technologies

rajaph uses cookies, web beacons, and similar tracking technologies to enhance user experience, analyze platform usage, and deliver personalized content. Cookies are small text files stored on your device that enable us to recognize your browser and remember certain information. We use both session cookies (which expire when you close your browser) and persistent cookies (which remain until deleted or expired). You may configure your browser to reject cookies, though this may limit functionality of certain rajaph features. For detailed information about our cookie practices, please refer to our Cookie Policy available on the rajaph platform.

9. Children's Privacy

rajaph services are strictly intended for individuals aged 21 years and older. We do not knowingly collect personal information from minors under the age of 21. If we become aware that we have inadvertently collected personal data from an individual under 21 years of age, we will immediately delete such information from our systems and close the associated account. Parents or guardians who believe that rajaph has collected information from a minor should contact us immediately at [email protected].

10. International Data Transfers

rajaph primarily stores and processes personal data within the Philippines. However, certain service providers may process data outside the Philippines. When we transfer personal data internationally, we ensure that such transfers comply with Philippine data protection laws and that recipient jurisdictions provide adequate data protection standards. We implement appropriate safeguards such as standard contractual clauses, binding corporate rules, or other mechanisms approved by the National Privacy Commission to protect your personal information during international transfers.

11. Changes to This Privacy Policy

rajaph reserves the right to modify this Privacy Policy at any time to reflect changes in our data practices, legal requirements, or business operations. Material changes will be communicated to you via email notification to your registered email address or through prominent notice on the rajaph platform. The "Last Updated" date at the top of this Policy indicates when it was most recently revised. Your continued use of rajaph services following notification of changes constitutes acceptance of the revised Privacy Policy. We encourage you to review this Policy periodically to remain informed about how we protect your personal information.

12. Contact Information

If you have questions, concerns, or complaints regarding this Privacy Policy or rajaph's data protection practices, please contact us through the following channels:

• Email: [email protected]
• Live Chat: Available 24/7 through the rajaph platform
• Data Protection Officer: For specific data privacy concerns, you may request to speak with our Data Protection Officer through the above contact methods.

If you believe that rajaph has violated your rights under the Data Privacy Act of 2012, you have the right to file a complaint with the National Privacy Commission of the Philippines. Information about the complaint process is available on the NPC website.

13. Consent

By creating a rajaph account and using our services, you acknowledge that you have read and understood this Privacy Policy in its entirety and consent to the collection, processing, use, and disclosure of your personal information as described herein. For processing activities requiring explicit consent beyond what is necessary for service delivery, we will obtain your separate, specific consent at the time of collection.